Questions and Answers
About Us
Welcome to CelebPups – the social game where your dog steals the show!
Each day brings a new Casting Call Challenge—the perfect opportunity to capture your pup’s best moments on video and share them with your Pup-Pack. Collect hearts and puppy love from other dog lovers, rack up Ego Boost Points, and see your pup rise from underdog to top dog!
And for those ready to take things up a notch, Casting Call Contests offer the chance to win real prizes like gift cards! These exclusive, invite-only events are open to top players and sponsored by our partners—so keep your eyes peeled for your chance to shine!
Because every dog deserves to be a star!
How do you play the game?
CelebPups is the ultimate social game for dog lovers, where your pup gets to be the star! Join a Pup-Pack of up to 15 players and jump into the fun with daily casting call challenges. Each day, you’ll create and submit a video featuring your dog in all its glory. Once your video is live, other members of your group can show puppy love by giving hearts to your submission. But the fun doesn’t stop there! The next day’s Award Ceremony reveals how many hearts your pup earned—and who showered your star with the most puppy love. The more hearts you collect, the higher your Ego Boost Points soar!
What is a Pup-Pack?
A Pup-Pack is a small, tight-knit group of players designed to make your CelebPups experience more interactive and fun! With around 15 active players, it’s the perfect size for everyone to participate, vote, and enjoy the daily Award Ceremonies. Keeping the packs small ensures that every player’s pup gets the attention and love they deserve—without things getting overwhelming. If a player becomes inactive, don’t worry—they aren’t removed. Their pup’s profile just takes a little break from the group’s feed until they start playing again. When they do, the pack may temporarily grow beyond 15 members. You can explore new packs anytime, and if needed, you can block a player to keep your experience paws-itively fun!
Can I leave a Pup-Pack and join a new one?
Absolutely! You’re free to leave a Pup-Pack anytime without losing your levels, status, or any of the hearts you’ve earned along the way. Switching packs is easy—just tap on your pup’s profile picture to open the settings, then select “New Pup-Pack” to explore a new group and keep the fun going.
Whether you’re chasing new adventures or sniffing out fresh friendships, there’s always a new pack waiting for you!
What’s the difference between a Casting Call Contest and a Daily Casting Call?
A Casting Call Contest takes things to the next level! Unlike the daily Casting Calls, these contests are public events where players can compete for prizes, like gift cards. Here’s what makes them different:
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Age Requirement: Participants must be at least 18 years old or have parental consent.
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Level Requirement: Only players at the D-lister level or higher can join.
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Invitation Only: You’ll need an invite to participate.
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Sponsored and Occasional: Contests are sponsored and appear from time to time—so keep an eye out!
For more details, check out the Casting Call Contest section for rules, terms, and FAQs.
Can I invite a friend to join my Pup-Pack?
Right now, there’s no direct way to invite a friend into the same Pup-Pack. However, if both of you leave your current groups and join a new one at the same time, there’s a good chance you’ll land in the same pack—paws crossed!
The good news? We’re working on a feature that will let friends invite each other directly into their Pup-Packs, so you and your pup pals can have even more fun together. Stay tuned—it’s coming soon!
What is a Casting Call?
A Casting Call is your pup’s chance to shine like the superstar they are! Each day, you’ll get a fun role or scenario to act out with your dog. Some challenges even come with audio cues or voice guidance to spark creativity and bring the moment to life. Once you submit your video, the real fun begins! Your group members will shower your pup with puppy love by giving hearts to your submission. And the next day? It’s Award Ceremony time! You’ll see how many hearts your furry friend earned and who gave them the most love. It’s all about creativity, fun, and turning your pup into the star they were born to be!
Why can’t I play if I’m under 14? Is there any way around this?
Due to state laws and regulations around social interactions online, we’re required to limit access to players who are at least 14 years old. Our terms of service reflect these legal requirements to ensure a safe and compliant environment for everyone. If you're not 14 yet, you won’t be able to play just yet. The game tracks your age automatically, so as soon as you turn 14, you’ll unlock full access without any restrictions. Hang tight—your pup’s adventure is just around the corner!
What are Hearts, and how do I use them?
Hearts are how you show puppy love to other players in your Pup-Pack! When your group members submit videos for the daily casting call challenge, you can give them hearts to vote and show how much you enjoyed their videos. The more you like a submission, the more hearts (and puppy love) you can give! It’s all about spreading joy and celebrating each pup’s star moment.
How does the Heart Bonus work?
You can earn extra hearts for free by claiming the Heart Bonus! Just tap the bonus, which becomes available every 15 minutes, and watch your heart count grow. The more players in your Pup-Pack, the bigger the multiplier—meaning more hearts to spread puppy love across your group’s casting call videos. So, keep an eye on that timer, collect those bonuses, and show your fellow pups some extra love!
How do I level up?
Leveling up in CelebPups is all about earning Ego Boost Points! The more points you collect, the higher your level—and the closer your pup gets to becoming a true superstar. Each level comes with a special title, like SuperStar, which appears right below your profile picture in the home feed. You’ll also rack up stars to show off your level, so the higher you climb, the more impressive your profile looks. Keep participating in casting calls, collect hearts, and watch your stardom rise!
What are Ego Boost Points, and how are they calculated?
Ego Boost Points are your ticket to leveling up—they’re like your personal score in CelebPups! When you enter a casting call, your fellow Pup-Pack members vote by giving hearts to your video. During the next day’s Award Ceremony, the results roll in, showing how much love each player gave.
Here’s where the magic happens: the total number of hearts your video earns is divided by the number of players who voted (gave love). The result is your Ego Boost Points for that casting call! The more hearts you rack up, the faster you’ll level up and show off your superstar status.
How do I get promoted?
Climbing the ranks and leveling up in CelebPups is all about earning those Ego Boost Points! The more points you collect, the higher you’ll rise—unlocking new levels and titles along the way. Check out the chart below to see how many points you need to promote your pup to superstar status!
What are Besties?
The Besties feature highlights the friend in your Pup-Pack who gave you the most love (hearts) during the previous day’s casting call voting. Besties are determined by the total number of hearts given to you by a single player. It’s a fun way to see who’s been cheering you on and showering your pup with the most puppy love!
How can I save or share my daily Casting Call video submissions?
Saving your pup’s star moment is easy! Just click the share button on your homepage feed and download the video directly to your device. From there, you can share it on your favorite social networks and show off your dog’s casting call performance! Keep in mind that past casting calls can’t be retrieved, so be sure to save your video the same day you create it. Don’t let your pup’s big moment slip away!
Are my daily Casting Call video submissions private?
Yes! Your daily Casting Call videos are only visible to members of your Pup-Pack. We’ve designed it this way to keep the experience fun and private within your group. While other members of your Pup-Pack can watch and give hearts, they won’t have the option to share or download your videos. Only you, as the creator, can download and save your casting call submission to your device.
Can I delete my daily Casting Call?
Yes! You can delete your daily Casting Call video submission on the same day it was created. Just head to the settings page by clicking your pup’s profile picture at the top right of the homepage feed. Keep in mind, though, that once you delete a submission, you won’t be able to enter a new one for that day—and you’ll miss out on those valuable Ego Boost Points! So, think twice before hitting delete!
How many Pup-Packs can I join at once?
You can only be part of one Pup-Pack at a time. If you’re ready for new adventures with a different group, just click your pup’s profile picture to open the settings and select “New Pup-Pack” to make the switch.
If I leave my Pup-Pack by deleting my account, would I lose my progress?
Yes, deleting your account will reset everything—you’d be starting the game over from scratch. All your levels, Ego Boost Points, and progress would be lost.
My microphone or camera isn’t working properly. What can I do?
If your microphone or camera isn’t behaving as expected, try these steps to get things back on track:
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Check permissions: Make sure microphone and camera permissions are enabled for the app in your device’s settings.
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Restart the app: Close and reopen the app to see if that fixes the issue.
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External devices: If you’re using an external microphone or camera, disconnect and reconnect them to your device.
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Update the app: Head to the app store and ensure you’re running the latest version of the app.
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Restart your device: Sometimes, a quick reboot of your device can solve the problem.
Can I block or report a player?
Yes! You can block a player directly from the settings page. Once blocked, their casting call videos will no longer appear in your feed, and they won’t be able to see or interact with yours either—meaning no more hearts from them. While their profile might still appear in daily results, that part is unavoidable. If you believe a player’s posts violate CelebPups' community guidelines or terms of service, you can report them by visiting the support section on our website or tapping the support button in your settings. And remember, if a pack isn’t the right fit for you, you’re always free to switch to a new Pup-Pack!
Is it possible to back up my game progress?
Absolutely! It’s a great idea to secure your progress by logging in. Just head to the settings page and select ‘Back-up/Sign-in’ to safely store your data. You can log in using your Apple or Google Play account, ensuring that all your hard-earned levels and points are protected. With your progress backed up, you can jump back into the fun anytime, even if you switch devices!
Can I turn off the music?
Yes! If you need a little peace and quiet (or just want to hear your pup’s paws tapping), head over to the settings page and tap the “Music On/Off” button. You can switch the music off or back on anytime you like, so the soundtrack is always in your control.
How do I report an issue with the game?
If you’re experiencing issues with the game, try these steps to troubleshoot:
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Restart your device: A quick reboot can often solve minor issues.
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Delete and reinstall the game: Make sure you’ve backed up your progress through your settings by signing in with Apple or Google Play.
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Check your backup: Head to the settings page, click 'Support,' and confirm your data is backed up before reinstalling.
If the issue persists, go back to the 'Support' section in your settings and report the problem to us. We’ll do our best to get you back to playing with your Pup-Pack as soon as possible!
Why should I turn on push notifications?
Push notifications keep you in the loop with everything happening in your Pup-Pack! You'll get a heads-up whenever someone from your pack enters a casting call challenge, so you’ll never miss a chance to show them some puppy love by giving hearts. Stay connected, stay engaged, and keep the fun going by enabling notifications!
How do I manage my push notifications?
Managing your push notifications is easy! You can adjust your preferences directly within the app by heading to the settings page. For even more control, you can customize notifications through your device’s settings. Whether you want all the updates or just a few, you’re always in charge of how connected you stay with your Pup-Pack!
Can I change my Pup’s Stage Name and Headshot?
Absolutely! You can change your pup’s Stage Name anytime you like. Updating your Headshot (profile picture) is simple—just head to the settings page and select ‘Edit Headshot’ or ‘Edit Stage Name.’ Give your pup the perfect name and look to shine in the spotlight!
Can I delete my account?
Yes, you can delete your account at any time. However, please note that all your data, including progress, will be permanently deleted. If you decide to play again in the future, you’ll need to join a new Pup-Pack to start fresh with your pup’s new journey.
I’d like to play on a new phone or device. How can I do that?
To play on a new device, first make sure you’ve backed up your game. You can do this by using your device’s backup system or by going to the settings page and selecting ‘Back-up/Sign-in’ with your Apple or Google Play account. Once your progress is backed up, just log in on your new device and pick up right where you left off!
How can I chat with others in the app?
At the moment, our app does not have a chat feature. However, we are actively exploring the possibility of adding this in the future. Stay tuned for updates as we work to make connecting with others even easier and more fun!
Where can I find the terms of service, privacy policy, and community guidelines?
You can easily access our terms of service, privacy policy, community guidelines, and more by heading to your settings page and clicking on ‘Support.’ For additional information, visit our company website at InstaSleb.biz. If you're looking for the game’s public site, check us out at CelebPups.com!
Why was my account suspended?
Your video submission was manually reviewed by our team at InstaSleb, the creators of CelebPups, and found to be in violation of our Terms of Service. If you believe this was a mistake, you can appeal the decision by opening the game and clicking ‘Appeal Decision,’ or by visiting the support section on our company website at InstaSleb.biz.
How can I report abusive or inappropriate video submissions?
If you believe a video submission violates CelebPups’ community guidelines or terms of service, you can report it through the support section on our website or by navigating to your settings and tapping the ‘Support’ button.
You also have the option to block the player directly from the settings page. Once blocked, their casting call video submissions will disappear from your feed, and they won’t be able to see yours either.